HU March Champ Chain Winner: Alicia Pae

Please join us in congratulating our March Champ, the team member who went above and beyond to deliver on our mission of providing best resident life experience possible, and drive RENEWALS...Alicia Pae, our Leasing & Marketing Director at Live South Green in Athens Ohio!

"Alicia is such an important asset to our team and is always willing to go above and beyond to help our residents.  She had a resident who had to leave school early due to medical reasons, and Alicia worked closely with him and his family to help guide them through the process of finding someone to take over his lease.  They were so grateful for her support and patience, they mailed her a thank you card.  Alicia is extremely adept at dealing with residents who require more personal attention.  She resolves roommate disputes daily, and most recently, she helped a resident who was not getting along with his roommates resolve their problem and captured a new lease and 3 renewals in the process!  Alicia knows all the residents at River Gate; she knows their names, where they live, their pet's names, their activities, and studies.  We have residents who have renewed for 4+ years because of how she makes them feel.  Understanding and caring, Alicia is a person you can go to for anything."  - Team nomination by Ashley Gall, Nicole Richards, Christina Johnson, Chad Hudnall, Madison Bowers

There were so many examples in this nomination about the way Alicia supports her residents - and her guarantors!  And by genuinely caring for people, she leases apartments and drives performance for her properties.  What a shining example of "doing the right thing," and cultivating an amazing resident experience that is personalized to each resident. Thank you for your kindness, your patience, and leading by example!